Product support

If you are unable to find the relevant element in your search of the Knowledge Bank, please get in contact with your entity allocated Ducharme Consultant whom will be able to assist or submit a support ticket for further support.

Any accounting support, such as alignment of trial balances, manual narratives and values from non-TB data (ad hoc support for automation of external data possible), correction of allocation of general ledger transactions reported by the e-solution, or other maintenance / support elements excluded per our proposal remains the responsibility of the entities.

This does not form part of the e-solution licenses and require ad hoc solution extensions.

Any technical accounting / GRAP and implementation / alignment / mapping support will be ad hoc.

Feature requests

To request any additional system features, please contact your Dynamic AFS administrator for support and costing considerations.